privacy
Privacy Policy
Last edited May 7, 2026
This Privacy Policy (“Privacy Policy”) explains how Sesame AI, Inc. and its affiliates (“Sesame”, "Company", "we", "our" or "us") collects, processes, stores, uses and shares information gathered about users of our website, application, products and services, including our virtual conversational agents and AI models (collectively, the “Service(s)”).
We have designed this Privacy Policy to identify how we collect, use, store and share your Personal Information.
This Privacy Policy is provided in conjunction with our Terms of Use, found at Sesame Terms of Use (the “Terms”), which governs your access and use of the Services. By using the Services, you acknowledge our collection, storage, use and disclosure of your information as described in this Privacy Policy.
IF YOU ARE A CALIFORNIA RESIDENT, PLEASE SEE SECTION 13 OF THIS POLICY, A NEVADA RESIDENT OR A RESIDENT OF ANY OTHER STATE, PLEASE SEE SECTION 14 OF THIS POLICY, OR A RESIDENT OF THE EUROPEAN ECONOMIC AREA, PLEASE SEE SECTION 15 OF THIS POLICY FOR ADDITIONAL TERMS THAT MAY APPLY TO YOU.
1. Scope of Privacy Policy
We obtain and process Personal Information in different capacities. When we collect or process Personal Information for our own purposes, meaning that we determine how and what Personal Information is processed, we are the data controller. This Privacy Policy applies to our collection, use, disclosure, and protection of Personal Information where we are the data controller.
2. What is Personal Information?
For purposes of this Privacy Policy, “Personal Information” means information that alone or in combination identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
3. Categories of Personal Information We Collect
We collect certain categories of Personal Information. The information we collect and process about you depends on how you use and interact with our Services. For example, the information collected will differ based on the content you choose to provide to our Services. A summary of the categories and a description of the types of data collected in each category are as follows:
Category
Identifiers
Examples of Personal Information Collected in Category
A real name, unique personal identifier, online identifier, cookies, Internet Protocol (IP) address, email address, or other similar identifiers.
Customer Records
Examples of Personal Information Collected in Category
Name, telephone number, or email address and other similar information.
Audio Information
Examples of Personal Information Collected in Category
Voice recordings and text transcripts of your use of the service (Inputs).
Usage Information
Examples of Personal Information Collected in Category
Information about your use of the Services, such as dates and times of access, conversational activity, search information, and other information about how you use the Services.
Feedback
Examples of Personal Information Collected in Category
Feedback you may give to Sesame, including ideas, suggestions or recommendations regarding the Services or any of Sesame’s products, services, or business.
Internet Activity
Examples of Personal Information Collected in Category
Information on your interaction with our Services.
Geolocation Data
Examples of Personal Information Collected in Category
Imprecise location information, like the city, state and ZIP code associated with your IP address or device.
4. Sources of Personal Information And The Purposes For Which We Collect And Use It
Sesame obtains the categories of Personal Information listed above from the following categories of sources:
- Directly from you. For example, from forms you complete, information you provide, or the content you submit. We ask that you refrain from providing Personal Information, either of yourself or of third parties, when interacting with our Services, unless otherwise necessary for support purposes.
- Indirectly from you. For example, from observing your actions on our Services or from information your computer or mobile device transmits when interacting with our Services.
- From third-party data sources. For example, if you have agreed to share information with one of our third-party providers they may provide us with that information or from datasets that we obtain through commercial agreements with third party businesses. We may also receive information from our trusted partners, such as security partners to protect against fraud, abuse, and other security threats to our Services, or analytic partners, who provide us with information about our business and the Services to improve and develop the Services. We may also collect information from other sources, such as information that is publicly available on the internet.
The information we collect, use and disclose about you, and our lawful basis for doing so, will vary depending on how you interact with Sesame and the Services. Below is a summary describing the purposes for which we collect this Personal Information from you.
Purpose for Collection and Use
| Purpose | Examples | Category of Data | Lawful Basis |
|---|---|---|---|
| Business Purposes | To create and administer your Sesame account | Identifiers, Customer Records, Internet Activity, Usage Information, Feedback, Audio Information, Geolocation Data | Consent, Our legitimate interests in providing our Services to you |
| Communication Purposes | To respond to your requests or inquiries, send updates | Identifiers, Customer Records, Usage Information, Feedback, Geolocation Data | Consent, Our legitimate interests in communicating with our customers |
| Compliance and Legal Purposes | To comply with legal obligations and to protect the rights, privacy, safety, or property of our users | Identifiers, Customer Records, Internet Activity, Usage Information, Feedback, Audio Information, Geolocation Data | Compliance with law, Our legitimate interests to protect our rights |
5. How Long Do We Keep Your Information
We retain Personal Information only as long as we have a legitimate business purpose to do so. These purposes may include retaining Personal Information in order to:
- complete the purpose for which the Personal Information was collected;
- continue our ongoing business relationship with you; and
- resolve disputes, protect rights, maintain safety and security, and comply with legal, regulatory, tax, accounting or reporting requirements.
When the Personal Information collected is no longer required by us, we will perform the necessary procedures for destroying, deleting, erasing, or converting it into an anonymous form as permitted or required under applicable laws.
IF YOU ARE AN UNREGISTERED USER OF OUR SERVICES ACCESSING SUCH SERVICES SOLELY VIA OUR WEBSITE, WE WILL NOT USE YOUR USER DATA, INCLUDING PERSONAL INFORMATION, TO TRAIN OUR LANGUAGE LEARNING MODELS WITHOUT YOUR CONSENT AND WE WILL AUTOMATICALLY DELETE YOUR USER DATA, INCLUDING PERSONAL INFORMATION, WITHIN THIRTY (30) DAYS UNLESS WE HAVE A LEGITIMATE BUSINESS PURPOSE TO RETAIN SUCH DATA.
IF YOU ARE A LOGGED-IN USER, SESAME RESERVES THE RIGHT TO USE ANY OF YOUR INFORMATION AND CONTENT GENERATED DURING SUCH TIME AS YOU ARE LOGGED-IN AND USING THE SERVICES, FOR ANY LEGITIMATE BUSINESS PURPOSE, INCLUDING WITHOUT LIMITATION, TO TRAIN ANY OF OUR LANGUAGE LEARNING MODELS OR OTHERWISE (UNLESS YOU ELECT TO OPT OUT OF TRAINING THROUGH YOUR ACCOUNT SETTINGS). FURTHERMORE, SESAME RESERVES THE RIGHT TO RETAIN YOUR INFORMATION AND CONTENT FOR SO LONG AS IS PERMISSIBLE UNDER APPLICABLE LAW.
6. Who We Share Your Information With
As further detailed herein, we may share your Personal Information when required by law, or with third parties that perform functions on our behalf or for whom we perform services. We may also share information to protect the interests of individuals or in connection with a sale of our business or a merger or acquisition. The information we collect, use and disclose about you will vary depending on how you interact with Sesame and Services. Described below is a summary of who we may share your Personal Information with.
With Whom We Disclose Personal Information
| With Whom | Purpose for Disclosing | Category of Information |
|---|---|---|
| Employees and Professional Advisors | Business Purposes: delivering, monitoring, and maintaining the Services; providing customer service; improving and developing the Services | Identifiers, Customer Records, Internet Activity, Usage Information, Feedback, Audio Information, Geolocation Data |
| Service Providers | Business Purposes: delivering, monitoring, and maintaining the Services; providing customer service; improving and developing the Services | Identifiers, Customer Records, Internet Activity, Usage Information, Feedback, Audio Information, Geolocation Data |
| Government and Law Enforcement | Compliance and Legal Purposes: cooperating with law enforcement and other governmental agencies | Identifiers, Customer Records, Internet Activity, Usage Information, Feedback, Audio Information, Geolocation Data |
| New Owners or Successors | Business Purposes: in the event of a change in ownership or control of our business | Identifiers, Customer Records, Internet Activity, Usage Information, Feedback, Audio Information, Geolocation Data |
| Business Affiliates | Business Purposes: to facilitate business continuity and provision of the Services amongst the corporate structure | Identifiers, Customer Records, Internet Activity, Usage Information, Feedback, Audio Information, Geolocation Data |
7. Site Analytics, Cookies And Other Tracking Technologies
We may use cookies, beacons, tags, pixels, SDKs, session replay and other tracking technologies on our Services (“Cookies”) to operate the Services, to gather analytical data about use of the Services, and to further your use and enjoyment of the Services. We will obtain your consent prior to deploying any cookies that are not “strictly necessary” (e.g. functional, analytical or advertising cookies).
Information collected may include Personal Information, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our Services for a variety of purposes, such as personalization, analytics about how you engage with the Services, supporting the operation, maintenance, and improvement of our Services, and other legitimate business purposes.
Google Analytics
We use a tool called “Google Analytics” to collect information about use of the Services across devices to support operation, maintenance, and improvement of our Services. You can learn about Google's practices by going to https://www.google.com/policies/privacy/partners/. You can opt out of Google Analytics without affecting how you visit the Services.
8. Your Consumer Privacy Choices
- Updating your Personal Information. If your Personal Information changes, or if you no longer desire our Services, you can delete your account by following prompts in the user administrative console or you may request to correct, update, amend, or delete/remove it by emailing us at support@sesame.com. We will respond to your request within a reasonable timeframe.
- Disabling Cookies. Most browsers automatically accept Cookies. You can disable this function by changing your browser settings but disabling Cookies may impact your use and enjoyment of the Services.
- Opt-Out of Email Marketing. If for any reason you would no longer like to receive email marketing messages from us, you may unsubscribe by following the instructions contained within our promotional emails. Please allow up to ten (10) days for us to process your request.
- Do Not Track. Some web browsers incorporate a “Do Not Track” (“DNT”) or similar feature that signals to websites that a user does not want to have the user’s online activity and behavior tracked.
9. Leaving Our Website And/Or Linking To Third Parties
When you leave our Services and go to another linked website, we are not responsible for the content or availability of the linked website.
10. Information Security
We use reasonable technical, administrative, and physical safeguards to maintain the security and privacy of Personal Information we collect and use.
11. Content Moderation
Sesame does not undertake, and it is not feasible, to review all Content, though we may choose to monitor or review Content to, among other things, address user and third-party safety and data security.
12. De-Identified/Aggregated Data
We may aggregate or de-identify Personal Information we collect through our Services and when operating our business so that it no longer identifies you.
13. International Users
Our Services are operated in the United States and intended for users located in the United States.
14. California Privacy Rights
If you are a California resident, you have the rights outlined in this section, and in accordance with the California Consumer Privacy Act (“CCPA”), as amended.
15. Additional Information For Residents Of Other States
If you are a resident of Nevada, you have the right to opt-out of the sale of certain Personal Information to third-parties who intend to license or sell that Personal Information.
16. Residents of the European Economic Area, Switzerland or the United Kingdom
If you are a resident in the European Economic Area (“EEA”), Switzerland or the United Kingdom (collectively, “Europe”) and you may have the following rights under the EU General Data Protection Regulation.
17. Children's Privacy
We do not direct or target our Services to children under the age of 13. If we learn that we have collected the Personal Information of anyone under the age of 13, we will take appropriate steps to delete this information.
18. Notification of Changes
We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here.
19. Contact Information
If you have any questions about the Privacy Policy or how we process Personal Information, please contact us at support@sesame.com.
We will periodically review and update this Privacy Policy and reserve the right to change or update it.